Complaint Details

Status	:	Closed
Complaint No	:	0005413/2013
Category	:	Credit Card
Date	:	13-07-2013
Subject Line	:	False Charges & Failure to Close Card
Complainant	:	Nidhi Shah
Address	:	Vadodara
Complainee	:	HDFC BANK - Credit Card Division
Address	:

Complaint Details
Hi, I owned a HDFC Bank Credit Card from Mumbai. In December, 2011 i relocated to USA. In March, 2012, i came to know that i can not have that credit card since i was going to be NRI and as per card member agreement, i cannot use that card. I requested them to close the account. The balance was nil. They did not close the account. In December, 2012 some Debt Recovery Consultant called me and in conversation, i got to know that my card was not cancelled and i had charge of Rs. 5000 on my card. I was shocked, but the Debt Recovery Consultant, Ms. Rachana informed me that i need to pay Rs. 1500 and she will reverse the balance amount and close my card finally. Since, i was out of country, in USA, in order to stay away from hassles, i paid the amount and send application via my cousin in Vadodara, Gujarat, who dropped the same in the nearest HDFC Branch.

HDFC Bank did not close my card and they kept on charging around Rs. 1500/- per month. I have been trying to get hold of someone and get the issue resolved, however, i have not received anything yet. I call them from USA try to explain them for half an hour or so but no body gives a proper reply.

The Grievance redressal is not responding properly. They are making excuses that they are not able to get in touch with me. They gave me a number which no one pics up. I am tired of making them calls and explaining them. They never responded anything.

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