Complaint Details

Status	:	Closed
Complaint No	:	0005433/2013
Category	:	Travel
Date	:	15-07-2013
Subject Line	:	fraud by country club
Complainant	:	fraud by country club
Address	:	Indirapuram
Complainee	:	country club
Address	:	centre stage mall,, noida

Complaint Details
We get call from Noida country club that we win 2 free vouchers and for collecting the same you need to come to our office. When we went there they told that before giving vouchers you have to listen our plan. Then after explanation they start forcing to take the plan.
After explanation the plan to us shekher from country club asked whether we are interested then we said we are thinking, then he said to give credit card then we said no we don’t want to do the payment unless we got everything which you are telling plan offers in written. Then he told don't worry we will not swap the card now we are taking just for doing photo copy. After giving my card within seconds another employee came and credit card was swept and 70000 debited around 5 pm . Then we shouted on him that we told not to swap until you will give everything in written. Then shekher start arguing with us and 3-4 people came and talked us in wrong way and telling us that you will get everything in written in welcome kit within 15 days. And he didn't gave anything in written to us that time.
Then just after that when we told that we don't want this membership then they told us to write an application for cancellation. Then the manager Mr. Sanjeev kasana told us that in application don’t write about bad behavior or any thing negative about this office and just write about your fathers health issue and personal issue.Then we wrote according to that by trusting him and then the Manager signed our application and give us the photocopy and told us that cancellation procedure will take 20-25 days and your money will be refunded within 20 days. But after 1 week they simply told that your membership can not be cancelled. BEFORE taking membership during plan explanation they told that in future also you can cancel this membership any time and we will return money after necessary deduction.
When they explained the plan they told that with 70000 you will get 16 years of membership but after that we came to know from country club customer care that it is for 10 years only. Also during explanation of plan they told that additional 6500 per year you need to give only if you will use our sports club,gym spa etc otherwise no need to give. But after taking membership we came to know that anyhow we need to give 6500 per year even though if we will not use the club.
So this is clear fraud case and they cheated us by showing bad behavior and swapped the card without informing us. We are going to consumer court also after a while. Please understand our situation as 70000 is not less amount for us due to bad financial condition and please help us to fight against this kind of fraud cases happening in india so that in future nobody like us is being cheated.
We are attaching cancellation form signed by them.. We contacted country club 15 - 20 times but did not get satisfactory reply. Following are the list of person of country club whom we have contacted so far.We have also contacted country club head office, hyderabad.
1.Shekher Chaudary, noida country club- 9871668799
2.Sanjeev kasana, noida country club- 9560989228
3.Gulendra- 9910296362
4.Customer care- 011-33582604
Credit Card Number- 4023684611652005
Date and Amount of transaction- 9 june 2012 and 70,000 rs.

Firstly shekher chaudary and sanjeev kasana said that membership will be cancelled and money will be refunded but the process take 5 -6 days , we waited for 10 days then they said membership cannot be cancelled. After 2 - 3 months as we were countinously contacting them they said your membership can be transferred to some other person at lower price than you have purchased. Then we said ok you find us somebody and we will transfer the membership because from where we will find someone but it was easy for them to find such person. then said ok we find someone and let you. But till now ( from last 1 year) we are not getting solution to our problem. they are not able to find a single person to transfer a membership i think they are not serious or putting their efforts for this.
Please help to find a solution of our problem we want our money back either cancel or transfer the membership.

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