Complaint Details

Status	:	Closed
Complaint No	:	0005442/2013
Category	:	Consumer Goods
Date	:	15-07-2013
Subject Line	:	No refund of defective item and courier charges
Complainant	:	Rahul Sharma
Address	:	C-34/8, Rishinagar Extension
Complainee	:	Rediff Shopping
Address	:	REDIFF.COM INDIA LIMITED- L J First Cross Road Mahim West, MAHARASHTRA, Mumbai, 400 016

Complaint Details
I ordered a wine bottle umbrella and aluma wallet combo from Rediff shopping on 14-06-2013. My order number is 8127511. When I received the order on 21-06-2013, I found that the umbrella is broken. I called the customer care, after long time of waiting, their customer care executive talked to me. He said to me that I have to send the defective item back to the seller which was Mayatra Enterprises from Mumbai and he also said that the courier charges will be refunded to me. I sent the defective item on 26-06-2013 which was delivered to the seller on 28-06-2013. I also sent them the photograph of broken umbrella and the courier receipt. I called their customer care to know about the time it would take for the refund but they didn''t gave me any satisfactory answer. I want the refund for the defective item as well as the courier charges paid by me.

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