Complaint Details

Status	:	Closed
Complaint No	:	0005445/2013
Category	:	Service Provider
Date	:	16-07-2013
Subject Line	:	Rs 3862 for 1 day Tata Photon plus connection with 0.34 MBPS speed
Complainant	:	Manoj Kumar Gupta
Address	:	B 3, 6/91, Sector 2, Sahibabad
Complainee	:	Tata Docomo
Address	:

Complaint Details
1. One executive of Tata Photon Plus(Mobile No: 9213740456) came to my office on 3 July 2013. He is working with "AVR Electronics Shop 1 YadavMarket Near Nagar Nigam Office Sector 9 new vijay nagar Ghaziabad". I enquired about the tata photon plus plans and speed in my area where I reside. He informed me that I will be getting a speed between 2-3 mbps in my area. I opted for this connection because of his assuarnce and because of Tata Brand name and paid him INR 1862 in cash(2 Months advance rental for INR 900 PM of 10 GB plan) gave him all required verification papers and got the device. So I was more than happy as I have Airtel connection of 6 MBPS speed but 5 GB limit so 10 GB in the same amount was very good for me.

2. On next day 4 July 2013 I got activated the connection and checked the speed to be of 0.34 mbps nowhere near the promised 2-3 mbps as assured by that gentle man and I got it as a shocking experience for me at least Tata can't do this kind of thing. I talked to one of my friend in the neighbourhood and he said that he had also faced the same kind of issue with the speed with tata photon plus and had surrendered the connection as network is poor in this area. I wish I had asked my friend earlier and would have not gone for this connection but damage was already done.

3. On next day 5 July 2013 I called customer service and informed the whole scenario and asked them to terminate the connection(Request 370262031) as this was of no use to me I am already getting a better speed than this connection on my mobile itself. BTW I would like to inform you that I wanted to have this connection to be used by my 2 year old kid for watching online videos so anything less that 2-3 mbps is of no use. Now once I asked for termination on next day of activation I was informed that I will have to pay INR 2000 extra for early disconnection.

4. So a total of INR 3862 for a one day connection of 0.34 mbps speed. If that gentle man were told me that Tata couldn't provide this expected speed in my area I would have not opted for this connection at all I already have an airtel connection of 6 MBPS speed only issue with this is data limit. But I will have to suffer because of false promise of some other person and that too in the name of Tata Brand.

5. So is this how you find scapegoat for your connection devices poor customers are charged INR 3862 for the service they are not going to use I will have to bear this loss for getting nothing. This connection of 0.34 mbps is of no use to me. I can't pay you INR 900 PM for not using it and sois with anybody.

I am writing this mail just on this belief that something needs to be
fixed and Tata brand can't do this to me.

Waiting for some relief on this day light loot in the name of Tata.

Regards

Manoj Gupta

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