Complaint Details

Status	:	Closed
Complaint No	:	0005458/2013
Category	:	Service Provider
Date	:	17-07-2013
Subject Line	:	Faulty Hardware and Signal
Complainant	:	Gaurav Kejriwal
Address	:	204 Maharaja CHA, Kanyapada, Goregaon E
Complainee	:	Tata Sky
Address	:	3rd floor, C-1, Wadia International Centre (Bombay Dyeing), Pandurang Budhkar Marg, Worli

Complaint Details
My Tata Sky Subscriber ID No. 1001043494.
I have shifted on this address since Feb 2013 and got my old Tatasky connection relocated to the new address. Under this subscriber ID, I have two Tatasky connection set top boxes, one is standard and other is Tata Sky HD+.

Since last one month, I have been facing "no signal" problem in my HD connection while the other connection is working well.

I have called the customer care innumerable times to complaint for this. Since one connection is working fine and the only the second one has problem it is clear the connection line and satellite signal is ok its the HD hardware that has problem. I have spoken to their customer care on several occasions. They representative has visited our house to see the problem. They said they will submit their report to Tata Sky and get our problem resolved. However everytime I call back the customer care I am told that my complaint has been resolved and closed. No further attempts have been make by Tata Sky to solve this problem and as a consumer I feel cheated by the company.

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