Complaint Details

Status	:	Closed
Complaint No	:	0005463/2013
Category	:	Telecom
Date	:	17-07-2013
Subject Line	:	Disconnected without any reason
Complainant	:	Shunmuga Nathan
Address	:	Mira road
Complainee	:	Loop Mobile
Address	:

Complaint Details
My account number is 6.118068.10.00.100007

I realised in less than 2 months that it is a big mistake to move to Loop.

I'm given a 500 Rs credit limit but I'm on a Rs.549 per month plan.

I was told i would get 1500 mins of calls (Local an STD) free per month.
I was not informed that I have to pay for the calls I make and the free minutes will be deducted in my bills.

I have actually started using this number only this month and I have paid Rs.400 last week and Rs.400 this week.
Till now I have paid Rs.1100 from the start of the month for using the number for 16 days.

Why do you call it a postpaid with a monthly billing option when I have to pay every week.?

I was told i would get 1 month rental waived off.
It has never happened.

I paid Rs.400 yesterday morning because my services were barred.
Till now it has not been re-activated.

And when i try to call 198, my call is transferred to prepay.

I was left with no service even after me paying my bill more than what I am supposed to pay.
I'm on a 549 monthly plan. But i have paid twice the money till now.
But i'm not able to make calls from my mobile even after paying more than what i'm supposed to pay.

Never choose Loop again.
Thanks..

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