Complaint Details

Status	:	Closed
Complaint No	:	0005479/2013
Category	:	Telecom
Date	:	18-07-2013
Subject Line	:	False advertisement and unavailability of 3g services like promised
Complainant	:	Ashokaditya
Address	:	Mosque Road, Frazer Town
Complainee	:	Bharti Airtel Ltd
Address	:	Bharti Airtel Limited, 55, Divyasree Towers, Bannerghatta Road,

Complaint Details
I am paying 250 rupees and more for 3G services on my phone round the clock but the 3G network is available only sometimes; all other times it is 2g network on my phone. This is false advertising and selling services to customers with fake promises.

Here are all the Service Requests that were raised in the past few months by me not not resolved. And have been closed on their own without verifying with me.

50801067
50805279
50808839
50947237
51002201
51015835
51109827
51119516
51628047

I may have missed a few. Nonetheless I am sure you get my point.

Airtel has now barred my outgoing calls and sms and so called "3g" services on my number since I have not paid bills for two months.
I have not paid the bills deliberately and have been asking them to resolve their 3g issues and not bill me for services not provided.
Yet after two months they keep chanting the same "airtel support person came to your house and fixed it".
Now why would an airtel support staff need a visit to my house if it a cellphone issue and the network is not available everywhere in the city.
Airtel is harassing me to pay bills every second day with incessant calls and messages. But nothing about the service requests I have raised.

Please address this issue.

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