Complaint Details

Status	:	Closed
Complaint No	:	0005489/2013
Category	:	Consumer Goods
Date	:	19-07-2013
Subject Line	:	Order cancelled by Flipkart.com
Complainant	:	Jagdev Singh Sandhu
Address	:	C-2 Vaishali Marg, Vaishali Nagar
Complainee	:	Flipkart Internet Pvt Ltd
Address	:	Ozone Manay Tech Park, #56/18 & 55/09, 7th Floor, Garvebhavipalya, Hosur Road,

Complaint Details
Hi there,
I ordered 16 items through flipkart.com on 11th July 2013 for an amount of Rs.10,556 and it was showing as item to be delivered by 15th of July 2013. I paid for the purchase through my ICICI credit card at the time of purchase.
When I didnt received the consignment till 15/07/2013 I called flipkart customer service and talked to they CSR who told me that there is a delay in order due to technical difficulty, I asked her to pass me on to her supervisor. The supervisor informed me that he has sorted out the technical difficulty and I will be receiving the consignment by friday or saturday ie by 19 or 20th of July 2013.
Today I received an email from flipkart informing me that my order has been cancelled and another email informing me that the payment will be refunded in approximately 7-10 business days.
Thereafter I called the flipkart customer service and talked to their CSR and Supervisor and is being told that as there was a technical glitch and delay in processing the order they have cancelled the order.
I wish that Flipkart should fulfill the order.
Regards
Jagdev Sandhu

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