Complaint Details

Status	:	Closed
Complaint No	:	0005547/2013
Category	:	Telecom
Date	:	23-07-2013
Subject Line	:	Illegal Charges and Fraud
Complainant	:	Amaresh Ram
Address	:	A-704, Krishna Apra Sapphire, Vaibhav Khand, Indirapuram,
Complainee	:	Airtel
Address	:

Complaint Details
Hello,

I am using Airtel boardband connection no. 0120-4202256 account no. 7005645804. In the following bill period 2/26/2013 - 3/25/2013 and 3/26/2013 - 4/25/2013 they have charged me for a Smartbyte purchase (an amount of Rs. 1499 + taxes ). This purchase request has not been initiated by me or my family member.

I raised this concern with their call centre representative as well as emailed on 121@in.airtel.com but never got a satisfactory response. I am suspecting a fraud by Airtel as they are unable to provide me the enough document to prove the purchse is originated from my machine. And I offered them that if the request has been raised from any of my machine then I am ready to pay the outstanding along with any late fee and penalty. But they are not ready to cooperate and provide the necessary proof enabling my to clear the due if it is legitimate.

I have paid all my outstanding before the due date except the above mentioned illegal charges. But still they disconnected the service.


Please help.

Regards,
Amaresh Ram

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