Complaint Details

Status	:	Closed
Complaint No	:	0005550/2013
Category	:	Others
Date	:	23-07-2013
Subject Line	:	Disappointed with the service
Complainant	:	Riddhi Doshi
Address	:	A-102, Shiv Kesar apt, St. Xaviers road, Vile -Parle (w),
Complainee	:	Samsung Mobile India
Address	:

Complaint Details
I bought a note II 20 days back. Now a liquid is spreading across my screen internally and have been asked to replace the screen of a new bought phone. The tech support team agrees that there is no accidental damage, but yet I have been asked to pay for the repair charges (even though the phone is in warranty). I do not understand what exactly is the warranty for, that I have to pay for the repair charges of an internal damage. Samsung mobile has a pathetic service. What was the point of buying an expensive phone with warranty?

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