Complaint Details

Status	:	Closed
Complaint No	:	0005589/2013
Category	:	Telecom
Date	:	25-07-2013
Subject Line	:	Misleading advertisement to cheat consumers
Complainant	:	Sandeep Panja
Address	:	Hridaypur
Complainee	:	Reliance Communications
Address	:	34 Chowringhee Road

Complaint Details
I had subscribed a Reliance postpaid connection a few months back seeing an advertisement on Reliance website that there is a offer on "Unlimited STD Calls" with a fixed monthly bill. The plan was named as "Unlimited 899" and it was written on the website at that time that we can call to all STD number with this fixed monthly bill, no matter how much time we talked . As my relatives are staying outside the state and I had to make frequent STD calls I thought to avail this plan to save my expenses. I then filled up a form in Reliance website so that the customer service representative can call me I can further ask him about the plan if what was written on the website was right or not. After 2 days a customer representative came to my house and told me that what was written in the website is completely right and I can make "Unlimited STD" calls in this plan. I throughly asked this to him 3 times to be double sure and I got the same affirmative response from him. I then subscribed the plan thinking that my monthly mobile bill will be restricted to Rs.899. After one month to my utter surprise I got a bill of around Rs.2800! I then contacted the customer representative of Reliance Communications and they told me that there was a "capping" of 3,60,000 seconds for all calls in that plan. But at that time it was not updated in the website as well as the customer representative who visited my house didn't said this! I told the customer care that it was fault on their part because they have convinced me to use this plan by telling lies but they paid a deaf ear to this and told me to pay the dues. I felt cheated. Few days after, I was getting threatening calls in my other cell number to clear the dues accompanied by abusive languages. Can I ask the sovereign Government of India what should I do and when all these big companies will stop looting by telling lies from their own country men?

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