Complaint Details

Status	:	Resolved
Complaint No	:	0005613/2013
Category	:	Consumer Goods
Date	:	26-07-2013
Subject Line	:	Bajaj DC 2016 Malfunctioning since purchased
Complainant	:	ABHISHEK SRIVASTAVA
Address	:	72-B , 3rd Floor, New Maglapuri, M.G. Road, Mehrauli
Complainee	:	Bajaj Electricals Ltd.
Address	:	Bajaj electrical Ltd., 3rd Floor, 81, Queens Road, Mraine Lines , Mumbai

Complaint Details
Following is the list of Problems observed
1. Cooler's swing functionality wasn't working.(manufacturing defect)
2. Wheels were not getting fixed, and no movement/rotation of cooler was possible.(manufacturing defect)
3. There was water spilling along the cooler's surface.
4. Pump was replaced 4 times.(sometimes even with old pumps)
5. The pads of the Cooler were not getting sufficient water feed to provide cooling effect.(repeated problem)
6. The die that splits the water from pump wasn't proper, it had to be cleaned up for flow but subsequently the flow was gain restricted.(manufacturing defect)
7. There was a short-circuit in pump's connection as it was not done through switch directly rather by a cut in the connection wire, that lead to heating and pump ceasing.
8. There is no reliability on the product, in future thsi may not function properly since it has given so many problems all these days.
9. Current Status "cooler Not working at all"
there have been service requests filed, but the problem is not permanently solved so I need a replacement.

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