Complaint Details

Status	:	Closed
Complaint No	:	0005623/2013
Category	:	Automobile
Date	:	27-07-2013
Subject Line	:	Lied about the expiry of my Cross roads membership
Complainant	:	Yugal Jindle
Address	:	D-89 Pushpanjali Enclave, Pitampura
Complainee	:	Cross Roads
Address	:	X -1, Okhla Industrial Area, Phase 2, New Delhi

Complaint Details
27/7/2013
I called cross road after a breakdown in my car.
The customer care said that your membership has expired.

I was so frustrated at that time - I asked for another membership.

For Rs. 850 (Cash)

When I got home, I saw my old membership hasn't yet expired and was expiring in September, 2013

I called up the customer care again to clearify. They said that your membership has not yet expired.
I asked them to let me talk to a manager or someone responsible and they refused altogether and put the phone on hold.

Attaching :

- The copy of old (un-expired) membership
- The copy of new membership (sold after lying about my membership expiry)

Here are the details of my membership :

- Membership(OLD) : 90298717/159 [ 21/9/2012 to 21/9/2013 ] -> Still active

- Membership(sold after lying) : 90387107/771 [ 27/7/2013 to 27/7/2014 ]

They didn't even asked for the car's RC or any proof of ownership.

This is serious fraud - I want my refund and compensation.

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