Complaint Details

Status	:	Closed
Complaint No	:	0005664/2013
Category	:	Telecom
Date	:	31-07-2013
Subject Line	:	No Broadband connection even after Payment
Complainant	:	Devang Singh
Address	:	65/2 3-f
Complainee	:	BSNL
Address	:	Harish Chandra Mathur Lane, Janpath

Complaint Details
i wanted a broadband connection from BSNL, i therefore went online and called on their customer care number and asked for same, the guy over the phone called and asked for connection and i said yes i want a connection and gave him my address, next day he or somebody from the company reached my house and asked for money the usual activation and installation fees along with 3 months advance fees for a Rs500 plan we agreed upon, in total i gave him Rs3200 which include a Rs1500 wifi modem too, in return he gave me a reciept and said BSNL guys will come the next day and install the landline and the next day the wifi will be installed, its been 2 weeks and still nobody showed up, i tried calling the phone number of his but its not connecting, neither their customer care number is responding, i am always on hold, either BSNL guys should install a connection to my house or give my money back

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