Complaint Details

Status	:	Un-Resolved
Complaint No	:	0005669/2013
Category	:	Consumer Goods
Date	:	01-08-2013
Subject Line	:	Non Working, Used Product Sold By Samsung
Complainant	:	Non Working, Used Product Sold By Samsung
Address	:	45 Nagpal Colony
Complainee	:	RobinGupta.Com
Address	:	45 Nagpal Colony

Complaint Details
Dear CCRC Team,

We bought Samsung Home Theatre System HT-E6750W (S/N ZWKY12DC900057H) on 27 july from AMBA AIRCOOL (A-29, Main Najafgarh Road, Uttam Nagar. Delhi).. I locked call on 28 july for installation and by 29 July company engineer visited to us for installation but blue-ray player was not accepting any Disk, on company request we agree to open player to clear lens but when engineer opened it we found lots of dust are there, player fan is loaded with dust, engineer cleaned lens but player was not accepting any disk... product is used and not in working condition.

So now my concern is why samsung sold me used & non working product? can CCRC help me in this?

I want replacement of my blu-ray player from samsung, i have contacted to samsung customer care lots of time but they are giving some predefined messages that they will short out this issue, higher end promised to short this issue by 30 july evening but its 31st morning and still nothing :(

As a consumer i am feeling cheated :(, With the help of CCRC we want our bluray player to be replace.

My Samsung complaint ticket ID is - 8447689371

Have attached copy of bill.

Please Help..

Replies