Complaint Details

Status	:	Un-Resolved
Complaint No	:	0005716/2013
Category	:	Telecom
Date	:	05-08-2013
Subject Line	:	Reliance Broadband Not Working from 20 July
Complainant	:	Jithesh
Address	:	82C, Pocket A1, Mayur Vihar 3
Complainee	:	Reliance Communications (anil dhirubhai ambani group)
Address	:

Complaint Details
I have reliance broadband internet connection with user id 370751267264 which is not working from July 20 2013. I have repeatedly logged five complaints in reliance customer care because they closed each complaint without informing us. The complaint numbers are 24 July 206384542, 22 July 206258217, 22 July 206239533, 21 July 206189659. And the last complaint number is 26 July 206450404 which is still alive. When I call reliance customer care the executives always says that the case is escalated to higher authorities and the problem will be solved within 24 hours. But their 24 hours is still not completed. Today also I have received the same message from them. One technician has visited us on last week for checking. He told us one device need to be changed which is kept outside of our building. But they didn’t replace any device and our connection still is not working. Please solve the problem ASAP or if you can’t solve this, please let us know. And please refund our money.
We have sent this mail to: rcomappellateauthority.delhi@relianceada.com, customercare@relianceada.com , we got an automated replay from them. But Till now the problem is not solved by them. The internet connection is still down. There is no proper way to escalate any problem in reliance. We asked the customer case executives that we want to escalate this case to higher authorities in reliance. But the denied saying that they don’t have any right to transfer the call to higher authorities. Here by attaching voice conversation with reliance customer care executives. The files will open in VLC media player.

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