Complaint Details

Status	:	Closed
Complaint No	:	0006141/2013
Category	:	Others
Date	:	01-09-2013
Subject Line	:	given damaged set and not repared or replaced
Complainant	:	pawan agrawal
Address	:	shanti bhawan, maya bazar,reti road .gorakhpur,273001
Complainee	:	xolo
Address	:	A-56, Noida Sector-64, Noida - 201301

Complaint Details
Dear Sir,
Firstly I want to tell you that within 7 hrs of my purchase of this handset I had locked the complaint in xolo care regarding the damaged set and demand them to exchange it under the policy of exchanging Within 3 days of the purchase (manufacturing defect) but they didn’t responded
I had called thousands of times to xolo care regarding this issue but still received answer that we can’t do anything more than registering your complaint and given the false promises that you will be called soon regarding this issue and it will be resolved
But I haven’t received any single call , whenever I call to service center I had to explain them whole story as they haven’t issued even any complaint number and In return I got this useless promises
This wasted my much precious time, when I had tried to communicate to shopkeeper he replies that this is not in his hand and told that within week here in Gorakhpur service center will open soon and there you may return it.
I had mailed many times to xolo care but there also I not got any response they even not bothered to reply after two weeks service center is opened there I came to know that it is just a collecting point I asked for help on this issue he also replies he cant to anything then I asked from him the numbers of higher authorities he had given me numbers of service managers at first number the person picked the phone told me that our company not have such policies of exchanging or replacing and talked so rudely as I am his staff told me go complaint in forum and not ready to help . after contacting to collecting point I again got one number he told me that you are late and lost the chance of replacing after explaining my story also he said that he can help only in repairing.
Then many times I asked for pick up my phone to xolo care but nobody came then I finally got the news that this service is stopped in your city and you have to give it at collecting point
I had gone many times service center but most of the times it is closed. When again I contacted to xolo care I said that trust my company it hardly takes 7 working days or maximum 10 days.
By trusting this promise I had gone to collecting point this time I found it open and there I had submitted the handset on 12/8/13 but till today I got no news of this handset
this is the story of your fraud company how it has cheated me giving no replies of my mail and mobiles and selling this kind of defected sets and not giving proper services
Sir I am preparing for iit and bought this set for my E-classes but they had made all useless my money, time and education this company has wasted my time as you know that person in studies hardly have no time to waste so please now I not wont to take this or any other mobile of this company I want my money back as I also have strong believe that they might misusing my set also
And as you know that person in institute got holiday on Sundays only and some gusted holiday and on that days service centers are also closed so if it has taken 3 month in submitting and from approx 1 month it is with you so if by the chance after repairing again there is fault them whole year will lost in repairing only and by this kind of worst service I can’t trust any more so its my request to give my money back in every case
Problems in the handset are:-
1- only 503mb is available for downloading app which must be 2 GB and
internal memory for images , videos etc. is 2 GB( as sir I had purchased this phone by the promise of the company to provide the 2 GB space if not then this set is useless for me) 2- the phone is heating very much from back especially from the point on camera the heating is that much that at its full heating it will heart on touch 3-standby of the set on 2g network is only 0.5hrs
4-set is not receiving 3g signals and giving low speed of Internet
5-applications are automatically stopped by giving message
(unfortunately stopped) and this is frequently
6- most of the time the touch is not working at several points for some time
7-auto switch off
8-excessive hanged(even for 5min)
9-frequently showing message please remove your battery it is over heated
10-from three days after full charging the phone and then turning on it shows that battery is 10% remaining and after one min phone get switched off because of low battery making it is impossible to do any work
11-wifi hotspot ,wifi direct and usb theatring is not working
12-some times phone get reboot automatically and red android appears with exclamation mark 13-at bottom right touch in not working 14- same times fully white windows appear 15-call is not clear and touch is not working sometimes for picking the calls 16-after uninstalling all the extra apps and rebooting also it shows you are out of ram 17- sometimes whole screen of the phone started moving left side while working making it necessary to stop other works and switch off it 18-camera often gives blurred images 19-none of the sensors are working correctly sometimes 20- auto formatted sd card which leads the loss of many important files etc
21-loose charging point
22-*,#,0 are not working on dial pad
23-back or delete button are not working on common keybord
24-charger is not working
Maximum problem are examined by person at collecting point before submitting the handset
So please look in to this matter and do the needful as soon as possible
THANKING YOU

Yours faithfully
Shubham agrawal
9235593410
9838961869

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