Complaint Details

Status	:	Un-Resolved
Complaint No	:	0000417/2011
Category	:	Consumer Goods
Date	:	23-03-2011
Subject Line	:	Morphy Richards-Mirage Steam Iron
Complainant	:	Gurmohan Singh
Address	:	L-15, Ground Floor, Rajouri Garden,
Complainee	:	Morphy Richards
Address	:	1/10, Asaf Ali Road

Complaint Details
I was having a Morphy Richards steam iron - Mirage (2000 W)[Product No. S109B011040101451] The Iron was not in warranty period. Its SPANDRAL got damaged and needed replacement. Complaint No. 1020A dated 29.01.2011 was lodged for the same. After repeated chasing, I was told, after three weeks, that since the iron is an old model, its parts were no longer available, so I need to get a new iron in replacement at 40% discount on the MRP and process would take a week's time. I applied for the same and deposited the iron with the service center, namely M/S Pant Services, Paschim Vihar, New Delhi. It is already more than a month and I am yet to get the new iron I opted for.
In the process I was in regular touch with Morphy Richards's executives namely Mr. Navin and Mr. Shashi Ranjan, but to no benefit.

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