Complaint Details

Status	:	Closed
Complaint No	:	0006187/2013
Category	:	Telecom
Date	:	03-09-2013
Subject Line	:	Incorrect Messages
Complainant	:	Overcharging
Address	:	9, Old Panchwati Colony, Behind Shankar lal hospital
Complainee	:	Bharti Airtel
Address	:

Complaint Details
I am using Airtel connection and using the data plan of Rs. 150 which allows me to use 500MB 2G connection and 500MB 3G connection. I have been told when i start using the plan that i will receive a message upon 80% utilization of allocated data. I received one of such message on 6th Aug that my 80% data allocated for 3G is utilized and i stopped my 3G use that day itself. This can be confirmed with the bill. (attached).

In bill, it shows that i have over shoot my allocated 3G 500MB by more than 250MB. Either the message sent by Airtel comes at incorrect time or they send that message deliberately late.

Please see the bill attached. Password to open the bill is njm4.

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