Complaint Details

Status	:	Closed
Complaint No	:	0006189/2013
Category	:	Travel
Date	:	03-09-2013
Subject Line	:	Refunds After Cancellation
Complainant	:	Sajeeve Thomas Thachil
Address	:	299 19th Main 6th Block Koramangala
Complainee	:	SpiceJet
Address	:

Complaint Details
I have booked a return air ticket for myself and my family on 24th February 2013. The onward journey was scheduled for 21 July 2013, but about week before the onward journey the departure time was advanced. Three days before onward journey, I was told that the time of return flight is also advanced, however a day later the flight was cancelled by the operator for commercial reasons that were not explained, putting us in deep trouble. I cancelled the return flight at once on an assurance that the refunds will be credited into the account that I used while booking the flight. Fortunately we managed to get a one-way return ticket by alternate airlines at additional cost. However even after we completed the journey, even though I have been regularly following up with the airlines, I constantly get an automated response that this will be sorted out soon. It is very difficult and near impossible to contact by phone as I will land up paying for the telephone charges which might surpass the actual amount to be refunded. Even as of today (3rd August 2013) the airlines has not bothered to make the payment, hence I request you to kindly intervene and help me.

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