Complaint Details

Status	:	Closed
Complaint No	:	0006206/2013
Category	:	Service Provider
Date	:	04-09-2013
Subject Line	:	Money not refunded
Complainant	:	bhaskar maheshwari
Address	:	plot 275 b dwarka sector 19
Complainee	:	Delhi International Packer and Mover
Address	:

Complaint Details
I have suffered financially and have been agonized - my mistake? i appointed this packer and mover to shift my household goods and car from New Delhi to Bangalore SOLELY on basis their ratings in internet. Hope you will not commit this mistake.

About a month back, Sombier Choudhary (common man between Aryan packer and mover and delhi international) did an assessment of household goods, finalized the quote, goods were packed and were loaded in the truck. A person came and took my car to be transported in a carrier after finishing relevant paper works. Insurance amount was included in the final quote. About 40% advance was taken and delivery was promised within 7-10 days - all well till then.

I came to bangalore and gave a call 12 days since my goods and car were sent from delhi. informed i had to vacate hotel within 2 days and would be shifting to a house - but the goods were not received within my sanctioned stay in the hotel from employer. "Sir, today evening the goods will be delivered", but never knew that evening would arrive after 5 more days. Had to extend the stay in hotel without any further support from employer.

My car was handed to a sub-contractor for delivery. Delhi international gave the number of this sub-contractor and said i will have to follow with them to receive the car - as if it was not their responsibility! After calling for 3-4 days, the sub-contractor informed that the key socket of my car has been damaged and ordered me to take possession of my car from a place around 45 Kms from Bangalore city. On requesting for a car delivery till my house (as agreed in delhi), his words were - Let me see how badly you want your car back - you will come if you want your car.

On reaching that place, i found my car to be in the same condition from outside but some one had fiddled with the key and kept on inserting and pushing it in the socket so badly that the key couldn't get the car started (steering was unlocked, ignition did not work). Seems, someone kept on inserting Maruti key in my hyundai car (as my car was sent with fresh maruti cars) in a drunk state - forcefully and incessantly. I had to take all pain to call a mechanic, then a tow-truck till the mechanic's garage. Got the car key socket and battery repaired. The bill was Rs 9500, completely on me, without any fault of mine.

The household goods were delivered with broken sofa legs, torn kurl-on mattress, torn bean bag, broken shoe rack and other minor damages. If the remaining 60% payment was not made before the unloading could start, they would have taken the loaded truck back.

I am tired of calling the numbers but now there is no response at all. To placate me at the time of delivering the goods, Sombier Choudhary had commited to send M a damager assessor from insurance company and to share 50% expenses incurred to get the car repaired. The car bill has been shared and many calls made managed to convert to miss calls. It has been days, soon the days will be weeks, but there is no response from delhi international packer and mover. I have suffered a loss of about Rs 32,000, over and above non-financial losses.

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