Complaint Details

Status	:	Closed
Complaint No	:	0006214/2013
Category	:	Consumer Goods
Date	:	04-09-2013
Subject Line	:	Defective Washing Machine
Complainant	:	Abdul Hamid Ismail Memon
Address	:	103, Building No.5, Sarvoday Srushti, Near Patri Pool, Kalyan(W)-421301
Complainee	:	Whirlpool Home Appliances
Address	:	Whirlpool House Plot No. 40, Sector 44, Gurgaon – 122002 Haryana

Complaint Details
Consumer Name : Abdul Hamid Ismail Memon (Press Reporter)

Mobile : 9324946611

Dealer : Vijay Sales Kalyan

Sales Order Number : 18-KLY10-10SO 922

Date : 25-10-2010

Model No : Whirlpool White Magic 650H Black

Warranty Renewed on : 20-01-2013


Since purchase i have filed regular complaints and every month i am facing a new defect in your product. At the intial stage of purchase only the electronic panel was replaced. After that i complained and my replacement got sanctioned but one of your senior executive (Mr. Bharat Chauhan - 9820578734) promised me that i am changing the panel now if in future you will face the problem i will ensure its get replaced. But again it was a false promise. Now i complained on 12-Aug-2013 your technician came and replaced the part again today my machine stopped working. I am a senior citizen and having a heart problem. Harassing a senior citizen does not suits to a brand like whirlpool. I am lodging a complaint in Police Station regarding the same tomorrow morning against whirlpool, Vijay Sales Kalyan and various executives(Ms Reshma - 022 67774513, Ravi Mangle - 9029711534, Bharat Chauhan - 9820578734) i have spoken regarding selling a defective product, not resolving the defect in the way they should have been resolved and Harassing a Senior Citizen. I need a replacement sanctioned to me earlier and not executed a replacement by your executive. If you cant provide the replacement i am going to file a complaint in consumer forum and going to claim a compensation for the harassment made by the executives and the company and dealers

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