Complaint Details

Status	:	Closed
Complaint No	:	0006247/2013
Category	:	Consumer Goods
Date	:	06-09-2013
Subject Line	:	URGENT - Need Immediate Help - Returned back Red Tape Shoes to Lifestyle - Size is different- - Without getting anything for close to 1200/-
Complainant	:	SATYA SUNDAR BRAHMACHARI
Address	:	Bangalore
Complainee	:	Lifestyle International Bangalore
Address	:	Kormangala

Complaint Details
Dt – 06.09.2013.
Hi,
This are really blunt lies – I am categorically denying all falsified statements
1. the show is hardly been used.
2. I just tested it and my size did not fit, so kept it for exchange.
3. It was a discount product, it was in the similar shape and in full for sale.
4. I went to your shop in 4-5 days deviation and you are unfortunately not listening to me.

I have purchased close to 10k till date from Lifestyle in different forms and shape and this is really unfortunate – that Lifestyle is playing this kind of cheap tactics – just to save 1200 bucks
I am already returned the product on Aug 30’ 2013 and request Lifestyle Management should return back /replacement as early as possible.

This kind of

From: feedback [mailto:feedback@lifestylestores.com]
Sent: Friday, September 06, 2013 11:07 AM
To: Satya Brahmachari
Subject: RE: URGENT - Need Immediate Help - Returned back Red Tape Shoes - Size is different- - Without getting anything for close to 1200/-.

Dear Satya Brahmachari,

Thank you for writing us.

This is to inform you that product bought on Dated – 10-Aug-2013 Red Tape Shoe- 8903951089570 cannot be exchanged as per our policy Shoe has been used and nor intact neither in saleable condition. We are really sorry say this that we cannot do anything much about this.

Thanking you.

Kind regards,
Lifestyle Feedback

From: Satya Brahmachari [mailto:Satya.Brahmachari@hcl.com]
Sent: Thursday, September 05, 2013 11:01 AM
To: feedback
Cc: Leena Panigrahi
Subject: RE: URGENT - Need Immediate Help - Returned back Red Tape Shoes - Size is different- - Without getting anything for close to 1200/-.
Importance: High

Hi,

Still waiting to get back my money/replacement Item. Pls support.

Regards, Satya

From: Satya Brahmachari
Sent: Tuesday, September 03, 2013 11:48 AM
To: 'feedback'
Cc: 'Leena Panigrahi'
Subject: RE: URGENT - Need Immediate Help - Returned back Red Tape Shoes - Size is different- - Without getting anything for close to 1200/-.

Gentle Reminder…

From: Satya Brahmachari
Sent: Monday, September 02, 2013 11:02 AM
To: 'feedback'
Cc: 'Leena Panigrahi'
Subject: RE: URGENT - Need Immediate Help - Returned back Red Tape Shoes - Size is different- - Without getting anything for close to 1200/-.
Importance: High

Hi,

Still no support, please do something immediately to fix this.

Request don’t damage your credibility and customer base and leave a bad taste of mind just for one small Item.

Regards,
Satya – 91-9663122664


From: Satya Brahmachari
Sent: Friday, August 30, 2013 5:40 PM
To: 'feedback'
Subject: RE: URGENT - Need Immediate Help - Returned back Red Tape Shoes - Size is different- - Without getting anything for close to 1200/-.
Importance: High

Thanks for the response.
Unfortunately, another 4 -5 days here or there – would not make a huge difference – than putting a credibility and a relationship in Jeopardy.
I will be anyway at loss as I know I will not get anything 1200 for RedTape – I need to pay more – which is a winning case for Lifestyle.

Would request, to reconsider the case.
Contact no – 91-9663122664

From: feedback [mailto:feedback@lifestylestores.com]
Sent: Friday, August 30, 2013 5:27 PM
To: Satya Brahmachari
Subject: RE: URGENT - Need Immediate Help - Returned back Red Tape Shoes - Size is different- - Without getting anything for close to 1200/-.

Dear Satya,

Thank you for writing us.

As your product is not within the period of 15 days and keeping in our mind your concern we have forwarded this mail to the concerned department to look into your request.

We request you to please provide us your contact number to contact you for future conversation.

Thanking you.

Kind regards,
Lifestyle Feedback

From: Satya Brahmachari [mailto:Satya.Brahmachari@hcl.com]
Sent: Friday, August 30, 2013 5:11 PM
To: feedback@lifestylestores.com
Cc: Satya Brahmachari
Subject: URGENT - Need Immediate Help - Returned back Red Tape Shoes - Size is different- – Without getting anything for close to 1200/-.
Importance: High

Hi Lifestyle,

This is very Urgent. Need Immediate Help – Unfortunately Gave back Red Tape Shoes - Size is different – Without getting anything for close to 1200/-. As no point in having an Item which you cannot use, better gave back to Lifestyle.
I purchased from Oasis Mall – Koramangala, Bangalore on Aug 10’ 2013.

Today on 30.10.2013
1. I went with the tight/size different Red-Tape shoes today morning at 12 am. Even after persistence effort and request to convince the Lifestyle staff fall flat.
2. I understand have gone after 5 days, but you please understand, we brought these Items costing Rs – 6000/- on Aug 10, due to festival –Janasatami. Suddenly on the Janstami day, realized the shoe is tight and it is very tight. So realizing this, even on a official day – I ran to lifestyle for exchange, but nobody is in a mood to listening me.
3. They are asking me to drop a mail and come by proper channel, with such disappointment and disturbance, I refused to take the product back. Now the Product is with Lifestyle
4. I was shocked to see this kind of treatment done to a person – who purchased in a bulk and always liked to visit Lifestyle far from his home – which is Electronic city – close to 20 kms away
5. Hope to see Justice being done
6. I am ready to accommodate – with no discount and may purchase more once the original price is returned back.

The details are as mentioned below
Store ID - 01342
Service Tax No – AAACL2937JST003
CST – 90750640
Sales Invoice No -8903951089570
Total amount – 5900 on Dt – 10.08.2013

Would request your immediate Intervention and Help – to resolve this.

Regards, Satya


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