Complaint Details

Status	:	Closed
Complaint No	:	0006254/2013
Category	:	Telecom
Date	:	07-09-2013
Subject Line	:	Change in tariff plan in life time scheme
Complainant	:	Amrish Y Shah
Address	:	R K Building No.3, Khetwadi 8th Lane
Complainee	:	Vodafone
Address	:

Complaint Details
I am a vodafone postpaid customer with post paid number of 9833000411.
Based on the life time scheme provided by vodafone last year I converted my self from prepaid to postpaid customer. The scheme offered to me was:
Monthly rental - Rs. 99
1 GB internet - Rs. 0
2000 seconds free

No on 5 Sept 13 I received a message from Vodafone that

"The free promotional offer of 1GB 2G internet will expire on 18-Oct-13. Next bill onwards, you will be charged a monthly rental of Rs.149 for the same. If you wish to deactivate this benefit SMS...."

When a life time plan is offer to any customer then why these plans can be revised.

There is no entertainment of these complaints on the Vodafore customer care number. The feed back I received was just that your plan has been revised.

This is just the way to fool the customers and mis sell their product.

Regards
Amrish Y Shah

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