Complaint Details

Status	:	Closed
Complaint No	:	0006258/2013
Category	:	Government Services
Date	:	07-09-2013
Subject Line	:	Air India - Worst Staff Behaviour/No REFUND/STOLE FULL MONEY
Complainant	:	Shanu Azeez
Address	:	Kilpauk, Chennai
Complainee	:	Air - India
Address	:	Air - India Building, Nariman Point,

Complaint Details
Name: Mrs. Ameena Azeez Ticket no. AIBE9155398 PNR : Z5F1E I can guarantee this is worst customer service person in the airport for any airline. Could a higher official or Manager handle this complaint & Refund. Name is Mr. Sukumaran & Mr. Gangadaran. Attached is the photo of the Air India customer personal and the ticket details. Such impolitely handled with abusive language & not even able to understand the pain taken by the customer. My mother who is 61yr old missed her travel for Domestic flight AI 967(MAA to TRV)...1 hour before reached the new airport in Chennai, to find out the flight AI 967 is an INTERNATIONAL FLIGHT. (45mins is counter closure for domestic) Being a medically challenged( a person having "varicose veins") , started walking all the way to the International Terminal, took 20mins to walk and reached there 40 mins before the Flight departure. Pleaded and requested to the officals and they stop her to check in her baggage Please go through the ticket given from AIR INDIA website, No common/lay man who understands english can find a terminal with word or INTENATIONAL.Except Terminal 1 is mentioned, who only the airport persons can understand. Due to this issue from your Airindia Website, we are unable to understand if this was Domestic or International flight. We are lavish people at the same time cannot accept Rs.3000 lost for this ticket. I really want the FULL AMOUT to be refunded. There was huge amount of GRIEVANCES and TROUBLE taken the whole process of this airport. I have booked another ticket for Rs.3000 for Aug 18th AI 967 flight. So totally Rs. 6000 have been spent & wasted. IF ANYONE CAN TAKE ACTION ON THESE UNPOLITE CUSTOMER CARE & IF THE MONEY CAN BE REFUNDED IT WOULD BE REALLY HELPFUL

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