Complaint Details

Status	:	Closed
Complaint No	:	0006274/2013
Category	:	Consumer Goods
Date	:	09-09-2013
Subject Line	:	delay in after sales service
Complainant	:	kumar vivek
Address	:	54/3, lowder road. george town
Complainee	:	micromax mobile
Address	:	Micromax House, 90B,Sector-18,Gurgaon Pin Code - 122015

Complaint Details
1. Jobsheet No. : N040679-0813-5118037 (27/08/2013) complain no.: 2808138525 2. Jobsheet No. : N040679-0813-5137387 (29/08/2013) complain no.: 2908139035 I have bought canvas4 of imei 911316300179098 on 16th august 2013. The phone was purchased from allahabad for use in bhatpar rani, deoria (pin 274702). It started giving trouble from 20th aug 2013. As micromax service center was not available at that location the same was brought to allahabad on 27th aug and was submitted to radio center. They returned the phone same day saying that problem has been resolved. When used the problem was not resolved and the phone was rebooting at certain interval automatically. The same problem faced from 20th aug 2013. The phone was again submitted to micromax service center "radio center" on 28th aug. Again they returned the phone same day after few hours stating that the same has been repaired. When used the problem was still not repaired, and the same problem "rebooting at certain interval automatically" was there. The phone was again given to radio center on 29th aug and also a complain was lodged on micromax helpline (complain no. 2808138525). The only thing after lodging the complain on micromax helpline happened is that radio center didnt returned the phone and kept it themselves stating that it will take 7 days to rectify the same. Today it is almost 15 days and when contacted to micromax helpline, they are saying it will take minimum 20 days more for repair to take place. Used only for 5 days and I have to submit it to micromax service center for more than 30 days thats to not guarantee, as per micromax customer care its the minimum period.

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