Complaint Details

Status	:	Closed
Complaint No	:	0006287/2013
Category	:	Others
Date	:	10-09-2013
Subject Line	:	Opulentus Immigration Services Misleading & Fraud
Complainant	:	Arshabhi Rai
Address	:	Sector 47
Complainee	:	Opulentus Overseas Immigration
Address	:	301,Babu Khan Mall, Somajiguda,Hyderabad

Complaint Details
Dear Sir/Madam,
I would like to file a complaint against Opulentus Overseas Immigration services.
I availed Opulentus services for Canada immigration and paid the entire fees of. I was told that in case my application is not successful, I would get 50-75% refund. Unfortunately, due to certain changes in Canada Immigration I was not eligible hence I couldn’t not apply.
However, when I asked for my refund they were not ready to give my 50-75 per cent as promised in the beginng, but only 20 per cent. After several emails and repeated phone argument, they agreed to pay 50% refund. But I still have not received my refund, and when I call them they insist that they have already sent and someone else has received the refund in my home town Darjeeling, where as I live in Delhi/NCR which has always been my communication address and it clearly shows in my profile in the Opulentus Website. And no one in Darjeeling has received my refund as Darjeeling has been shut for past couple of months and my home is very far away due to which courier are not not delivered directly in my home. So there is no way I or anyone in my family would have received anything from Opulentus.
This refund request and process has been going on for over 6 months now. In demanding my refund I have called them several times, spending lots money on phone, repeated emails and harassment in being referred to various individuals in the company. I have requested them to deposit my refund directly in my account or send me a DD in my residential address in Gurgaon, but they just make excuses and do nothing to give me my refund.

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