Complaint Details

Status	:	Closed
Complaint No	:	0006303/2013
Category	:	Consumer Goods
Date	:	11-09-2013
Subject Line	:	Xolo Mobile : Q700 in warranty period , problem in after sales service.
Complainant	:	Narendra U. Dhankarghare
Address	:	102, Sai Rajaram CHS, Beturkar Pada, Kalyan (W).
Complainee	:	Lava - Xolo Mobile
Address	:

Complaint Details
I had bought Lava - Xolo Mobile : Q700 recently. After 20 days of buying, its battery stopped charging. I submitted it to Lava - Xolo mobile collection point: Mahavir Electronics at Fort, Mumbai for repair or replacement, as it is in warranty period (1 Year) on 22/08/13. Lava - Xolo promised to return it repaired in next 5 working days. However, till today(11/09/13), evenafter 20 days, they have not returned it. I called on Lava - Xolo customer care thrice (2nd, 5th and 10th Aug 13). All the three times, I got answer that Mobile will be repaired and returned in next 24-48 hrs. I feel so harassed. Please file a complaint against Lava - Xolo and request you to refund my money. Details as below:
Mobile: Lava - Xolo Q700
Date of purchase:18/7/13.
Complaint No. 310000096265. Dt.22/8/13.
Date of submission to Xolo Collection point: 22/8/13.
Purchase Price: Rs. 9,500/-.
Purchased at: Classic Mobile Store, Station Road, Kalyan(W).
My name: Narendra Dhankarghare
Phn No. 9967210859.

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