Complaint Details

Status	:	Closed
Complaint No	:	0006338/2013
Category	:	Consumer Goods
Date	:	13-09-2013
Subject Line	:	Defective Samsung Galaxy S4 SOLD by Tradus.com
Complainant	:	Ramesh Thapa
Address	:	Chandivali
Complainee	:	Tradus.com
Address	:	ibibo Web Pvt. Ltd., Pearl Building, Plot # 51, Sector - 32, Institutional Area,

Complaint Details
This is in regards to my purchase of Samsung Galaxy S4 online from www.tradus.com on 28th Aug 2013.

The same was delivered to me on 6th Sep 2013. However it was realised that the phone is defective for the following reasons:

1. The phone would not charge (there's seems to be no problem with the charger since it successfully chargers other Samsung phones)
2. The device does not get detected once connected to a PC via the usb cable

Now it has been a week since i have been writing to tradus.com for a replacement or a refund but they keep telling to go to a service centre.

I would have agreed and confined for once if in case the device sent to me was being used. I have paid my money to Tradus.com and would like them to refund the TOTAL AMOUNT PAID by me since i do not intent to run around service centers.

The above response from Tradus.com has been appalling and quiet honestly very shocking in respect to their tall claims as below on their website (attached snapshot of their website):


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Buyer Protection
Shopping on Tradus is 100% safe. We support credit card, net banking, and cash-on-delivery (COD) payments. The buyer's payment is only transferred to the seller after the successful delivery of the product. If for any reason, the seller fails to deliver the product, the money is refunded in its entirety to the buyer. Even after the delivery, if the buyer is not satisfied with the product, they can return the product for a full refund.

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