Complaint Details

Status	:	Closed
Complaint No	:	0006368/2013
Category	:	Telecom
Date	:	16-09-2013
Subject Line	:	requested to disconnect broadband many times,also gave application but no response
Complainant	:	anita gupta
Address	:	704,kailash tower,kaushambi,ghaziabad,UP
Complainee	:	bsnl
Address	:	bsnl telephone exchange,near kaushambi metro,kaushambi

Complaint Details
I applied for bsnl broadband on 26th june 2013.At that time i wasn't having braodband,so i asked the person that i will tell them when to install and activate the same.But then also they started chargin rs.525 for broadband charges without my consent.They also charged rs.250 for broadband installation when no one came for installation.I don't have a modem or computer at my home,so how can i access broadband.For this,i placed a complaint on their udaan.bsnl.co.in site,but no response.So,i gave an application for disconnection of broadband in their kaushambi office,but then also they are still charging for broadband every month.Moreover,the SDO of that office doesn't come every time i went their and the staff is very irresponsive.Kindly help me.I don't want to pay rs.525 in free to them every month and a very strict action must be taken against this branch of bsnl telecom

Replies