Complaint Details

Status	:	Closed
Complaint No	:	0006420/2013
Category	:	Telecom
Date	:	18-09-2013
Subject Line	:	samsung smartphone
Complainant	:	balwinder singh
Address	:	1205-a sec 46 b
Complainee	:	samsung
Address	:

Complaint Details
Following problems i am facing from very frst day i bought he phone

1. Mostly it comes out of reach whenever called.
2. Company claim that phone has 2 GB internal Memory. phone gets extremely slow or hang out if spcae covered gets more than 400 MB.
i am unable to understand why you call it smart phone if i am unable to access the applications.

i bought phone on june 23 2013 and form that day onwards i have visited three times service center in usage of three months i am providing the details the job sheet
Bill NO
4159701240 date 18-9-13
351035413684 date 31/8/13
351033460782 date 9/7/13).

Service center address:- Durga Communication SCO 23 first floor sec 18 D CHD
Service center# 0003475521

The handset is having hanging issue with it, 3 times software was

updated but all in vain. This time a new issue with the operating

system of the handset, the call register is reflecting with 2 missed

calls, however, there is not any missed call in actual. I shared the

problem with service center (sec. 18 chd) they again told me to update

the software for the fourth time.I have no spare time to visit your service centers twice or thrice amonth. If the issue cannot be fixed, please replace my handset, i am annoyed with the poor services and products of Samsung.

Please provide the final resolution for the issue.


Regards
Balwinder Singh
9888505774

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