Complaint Details

Status	:	Closed
Complaint No	:	0006437/2013
Category	:	Travel
Date	:	19-09-2013
Subject Line	:	Neeta Volvo - highly over priced, late buses without prior intimation
Complainant	:	Gauri Satam
Address	:	Charkop 203- Plot39/Sector 2, Kandivali west
Complainee	:	Neeta Travels
Address	:

Complaint Details
Had booked neeta bus from satara to mumbai for 15th Sept 2013 .... Ticket fair 1730 !!!! more that double the normal charge would be.... Already extremely highpriced for the distance travellled..... We were on time... At 5.30pm Waiting for the bus... Then after 15mins we called up the kolhapur centre n they informed us that the bus hasnt even reached kolhapur (Kolhapur is appx 2 n ahlf hours from satara)!!! The person on phone said the bus is two and hours late !!!!! Now whats the point of booking such highly priced bus service if it doesnt even come on time n worst.... We are not even informed about it..... Now what should i be doing if i have a connecting flight from mumbai at 1am in the night... N this bus would reach at 2 !!!! I think i m entitled to a totall refund of 3460rs for two seats booked !!! Our PNR No was 11842764 Credibility is totally missing here ! Such travel agencies need to be taught Credibility and importance of being on time... Can i get some help through this forum ?

Replies