Complaint Details

Status	:	Closed
Complaint No	:	0006534/2013
Category	:	Service Provider
Date	:	27-09-2013
Subject Line	:	Panelity Charges for service not provided
Complainant	:	Rajesh Kumar
Address	:	Pune
Complainee	:	Airtel Digital TV Services
Address	:

Complaint Details
Hi Airtel Manager,
Whenever I do not charge my digital TV account for more than 24 hours, your company is charging me 20 Rupees extra as panelity, since this is a prepaid service, why should I pay everytime 20 bucks. Since my job is of more of travelling in nature, I am not available in house to use the service, and above that when I forgot to recharge after expiry date, I have to pay rs 20 extra. This is the prepaid service i.e. I pay in advance and you provide me services, why there has to be any panelity at all.

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