Complaint Details

Status	:	Closed
Complaint No	:	0006555/2013
Category	:	Banking
Date	:	28-09-2013
Subject Line	:	ONLINE FRAUD SIMILAR TO YOUR COMPLAINT NUMBER 0006441/2013
Complainant	:	Anurag Pandey
Address	:	A-003, Green Apartments, Karthik Nagar
Complainee	:	State Bank of INDIA/Banking Ombudsmen
Address	:

Complaint Details
Hi Sir,

I had exactly the same fraud as your complaint number 0006441/2013 here.

there was a bank fraud in my and my father's SBI bank account (3BRD AIR FORCE BRANCH, CHANDIGARH) on 16th of September.

Me & my father both received the SMS and immediately contacted the SBI HELPLINE number about it, which they confirmed was a valid transaction.

I noted the payment went to BILLDESK.COM and contacted them immediately on phone where they asked me to provide details through mail. (mails attached)

They in a span of 24 hours, provided me with the IP address and phone numbers to which the payment of 5000 each was made.

I have filed an FIR at Mahadevpura police station bangalore (my current residence), and the cops dont seem to be acting upon it.

Mentioning the current stance of all the people informed about the case:

1. BILLDESK.COM - Couldn't stop the payment even after being informed immediately.

2. AIRTEL MONEY - the channel to which the payment was made won't share the details of the users as they are bound by TRAI.

3. Police Station, Mahadevpura - The cops, Inspector Nagaraj & Sub Inspector Suresh claim AIRTEL has not responded to their query in 10 days, they did not follow up. (FIR NUMBER 0646/2013 GSC NO. PO1414130100819)

4. State Bank Of India - Not taking a complaint, saying it was a valid transaction. I cant visit the branch since im residing in bangalore while my branch is in Chandigarh.

5. Cyber Crime Cell, bangalore - Informed rightaway after the incident asked me to directly contact local police station. If they need our help, they will ask. They need to be requested by the local police station for things.


So the current status is, it has been over ten days since we lost INR 10,000 from our accounts and still no action from bank or cops has been done.

But this is not the first time we had this, this march, 2013, there was another fraudulent ATM withdrawl under the same branch same account in my dad's account for INR 15000 which went uptil the Banking Ombudsmen chandigarh level who came back to say it was also a valid transaction.

Please read through this article of 2 months back on how susceptible is SBI for online frauds.
http://articles.timesofindia.indiatimes.com/2013-07-12/bhopal/40535179_1_bank-customer-debit-card-cyber-cell

http://www.thehindu.com/news/cities/Hyderabad/duo-siphons-off-money-online-arrested/article4992955.ece

http://www.complaintboard.in/complaints-reviews/airtel-money-l287317.html
(last comment on this, chandigarh again)

ccrc.in/complaint_detail.php?cid=6710&page=1&cn=&kw=&cc=Banking&c=state&s=&sdate=&edate=
(mine is exactly the same case)

Regards,
Anurag Pandey
8884324836

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