Complaint Details

Status	:	Closed
Complaint No	:	0006592/2013
Category	:	Consumer Goods
Date	:	30-09-2013
Subject Line	:	Old and Defected LED TV Sold
Complainant	:	Saurabh Gupta
Address	:	C-173 Second floor Sector 51
Complainee	:	Panasonic India
Address	:	Shop No. 233-234 2nd Floor, G.I.P Mall Noida, Sector 38A

Complaint Details
On 7th of September 2013, i bought one LED TV (TH-L32X50D) from GIP mall Noida(UP), Panasonic Brand showroom (BetterDeals Electronics Pvt Lmt).
Dealer from Panasonic showroom took the payment by card and promised me to deliver Brand new LED TV (TH-L32X50D) at my place with the condition that
if any problem in TV then he will replace it immediately at showroom level only. When i received TV, i found that TV was Used and defected (there is almost no sound in TV, speakers are defected).
First 3-4 days i did complaint Dealer (Manish) about it but he didnt replace my TV. GIP panasonic showroom is fake and decieving people.

After this i went to Panasonic customer care and did lots of complaints (PI-ASC-1309059886,PI-CS-1309-020913, PI-CS-1309-041723 and many more).

I did reach to Escalation team in delhi, Branch Manager Noida also but till today nothing has been done and
i am not getting any proper response and updates about my complaints even after more than 50 calls. Nobody from Panasonic seems to listen me.

Every time i call they make me feel that i have been cheated by panasonic.Since Day one they are saying that they are replacing it but doing nothing.

I am very frustrated with the Panasonic Service and TV both. I really doubt how they function.

Details:
TV Model :: Th-L32X50D
TV Serial NO. %2JAH03254
Date of Purchase - 07/9/2013
Dealer Name and Mobile No. - Manish (08010737730)
Showroom Address - Shop No. 233-234 2nd Floor, G.I.P Mall Noida, Sector 38A, Tel : 0120-454456, 7503024111
Invoice No. - PANA-JP-0573
Payment Mode : CC (Card)
Payment Details :: HDFC 1742 [003514]
Dealer TIN No. 07260052418

My Details::
Saurabh Gupta
C-173 Second Floor Sector 51 Noida
9990725589

People contacted so far::
Panasonic Brand showroom Dealer - Manish (08010737730) - Pathatic experience
Panasonic Customer Care 1800 108 1333 - People dont listen and do false promises.
Esclation Team - Saiked and one senior member - No Response, No Action Taken, False Updates.
Service Center Noida - MoolChand Sharma, Service Center Owner (9358008123)
Noida After Sale Branch Head - Vinod Sharma (9717441553)
India Panasonic Incharge - Jailal kaundla, Ajay Chawla < Ajay Chawla

I want my TV to be replaced with new one and non-defected one. Please help me..

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