Complaint Details

Status	:	Closed
Complaint No	:	0006650/2013
Category	:	Travel
Date	:	05-10-2013
Subject Line	:	Discount Coupons issued but not working
Complainant	:	Subham Agarwal
Address	:	A-480, Shahpura
Complainee	:	Homeshop18.com
Address	:

Complaint Details
I had purchased a book from homeshop18.com (3rd July, 2013). With that, the company provided me a coupon which would entail one Rs.1000 as discount on local air travels, booked from cleartrip.com. The conditions mentioned were followed by me. However, when I tried to put the coupon to use, I received a prompt as invalid coupon. On constant follow ups from both cleartrip.com and homeshop18.com, I was given another coupon (unfortunately with the same coupon code as before) . When I tries to use thsi coupon, it showed the same problem. On further follow ups, homeshop18.com customer care claims that teh discount in coupon can be claimed only on flights along with hotel bookings. Such booking at hotels are nowhere mentioned in the coupon, nor was conveyed to me when they issued a duplicate coupon.

I have missed few best deals in order to use suchcoupons, ending to book flights at last time, resulting in high costs, or travelling by train. This has resulted in lots of harassment, apart from teh monetary loss. Homeshop18.com officials have been negligent enough to revert and explain the status of teh compalin already lodged with them. Kindly help.

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