Complaint Details

Status	:	Closed
Complaint No	:	0006658/2013
Category	:	Computers & Accessories
Date	:	06-10-2013
Subject Line	:	Refund or Replacement
Complainant	:	Dr Kamlesh Mehta
Address	:	9/B Laxmi estate, Old Nagardas Rd, Andheri (E)
Complainee	:	Snapdeal.com
Address	:	Our Corporate Head Office - New Delhi Jasper Infotech Pvt. Ltd. 246, Ist Floor, Phase-III, Okhla Industrial Area, New Delhi 110020 FAQ's Refunds Cancellations and Returns Payments Orders, Shipping and Delivery EMI related queries TrustPay 100% Moneyback G

Complaint Details
Smamsung NP535U4c was purchased on EMI through HDFC credit card payment. On receiving the laptop it was found to have low battery backup which was immediately reported by mail. in three days it stopped working and as per direction of Snapdeal, Samsung was contacted. Samsung technician declared it not working as no display, and motherboard problem. This was immediately informed to snapdeal and they suggested to return the product. It was received by Snapdeal as per your record on 14th Sept. Technical report of Samsung was also sent to them as per their requirement.

they claim that the laptop is working when you received it! I have asked for replacement or refund as it is a damaged piece.

Called them almost every day, even more than once in a day. All the time same reply that it is under consideration and to wait for '48 hours', which never got over.

As per their claimed Trustpay policy you would have returned money without any question asked, whereas I have also submitted Samsung technical report. If they do not resolve issue in 30 days they have to refund money but that also does not seem to happen.

Every time a different attendant (Naren, Vrushabh, Komal or any one) at the call centre takes up different issue of the matter - like of battery or its working or documentation or 'its under consideration'

Supervisors do not attend, emails are not replied. I fail to understand their policies and intentions, and fate of this matter. Seeking decision at the earliest.

Thanks and Regards.

- Dr Kamlesh Mehta

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