Complaint Details

Status	:	Closed
Complaint No	:	0006722/2013
Category	:	Telecom
Date	:	10-10-2013
Subject Line	:	Airtel - No intimation continued of Billing after cancellation
Complainant	:	Priyanka Pande
Address	:	C -140, ground floor
Complainee	:	Airtel
Address	:

Complaint Details
I was shifting my residence from Noida to Delhi. Placed a request on Airtel to close the account on 10 July. An executive came to my new residence to collect past due payments. I cleared an amount of 2290.50/- via cheque. The executive assured me the account is closed and that no further payments need to be made.
I continue to receive calls from Airtel asking why I closed my acount despite my having cleared that I have shifted my residence many times over.
On the morning o 10-10-2013 An executive from Aitel by the name of Raju Das calls me and says an outstanding of 3500 something (cant recall exact amount). He says if I make the payment today the account will be closed. I am shocked to hear this, because before this I received a) an assurance from an executive that my account is closed and b) no intimation of any kind (no email nor any physical bills) from airtel that I still have an outstanding.
I explain to him the absurdity of his claim. I tell him that I am prepared to pay the original outstanding which was 1222/-. To this he says he will talk to his superior and call me back. He calls me back an says pay 1499/- by today 3.00 PM and we will close this account. (he has no logical explanation for why 1499 and not 1222/-)
To this I request at least give me time till tomorrow so I can pull out my past payment details and arrange for the payment. He says either make the payment by today 3.00 pm or the amount will increase.
I don't understand this new form of extortion that Airtel has resorted to especially when I'm willing to settle a bill that in my opinion is not valid. I asked for a day to go back home and see if the earlier executive gave me any receipts. When I requested Mr. Das to let me speak with hes superior he said that he does not have a superior in this department. Which makes me wonder, did he speak to anyone at all the first time or did he reach the conclusion on his own.
Typically a company like Airtel should want to protect its brand image and not indulge in immoral and unethical practices such as this. However as an individual I am extremely distressed and unhappy about the way this situation is being handled.

Replies