Complaint Details

Status	:	Closed
Complaint No	:	0006732/2013
Category	:	Banking
Date	:	10-10-2013
Subject Line	:	Disappointing service on the Refund of my order which is cancelled
Complainant	:	Karthik Kannan
Address	:	D208, Kelana Puteri Condo, Kelana Jaya
Complainee	:	www.myflowergift.com
Address	:

Complaint Details
I placed a order on Aug 1st (100003000) with delivery date as 2nd Aug and on the delivery date it was advised that it would be delayed because the outlet which needs to deliver is closed and if it needs to be delivered, I need to pay extra 300 , hence i cancelled the order.

During cancellation, I was told that it would be refunded within 10 days and even after 10 days the amt is not refunded, So inquired on chat the executive did not reply but when i tried logging with different name, i got a revert, in which they told it would be refunded and did not confirm the exact date and told that they are here to help only for new orders and told me to contact call centre

when contacted the call centre they told me to send an email and on the same day i sent an email and still have not got a reply, so I called the call centre again they told it would be refunded by 30 to 45 days and now am in 53rd day from the date of cancellation, still my amt is not refunded

After many follow-up n 26th Sep when called they told me that it would be credited on 8th Oct and after which when contacted on 10th Oct (today @ 11 IST), they told that there is some error in the payment which is initiated and got my ac details to credit it in my Bank ac through Branch and advised it would be credited in 2 hrs but when called 16 IST they told to call in an hour to check the status with the person who credited it to my ac and when called at 17 IST they said that they would call in 2 mins but again when called they did not pick up for and after few times a new person picked and said that we have initiated and it would be credited and said that don’t disturb abnormally.

Meanwhile when inquired through chat & mail no reply and when called they say it would get refunded and they say they don’t have details in the system but it would get refunded and disconnecting the call

it may be a problem for my order alone but it’s disappointing on the service provided by "myflowergift", they don’t service you after placing the order and sad part is they did not reply seeing my name but immediately replied when I inquired with different name and not even responding incase if there is a delay and waiting for the customer to call back

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