Complaint Details

Status	:	Closed
Complaint No	:	0052223/2015
Category	:	Consumer Goods
Date	:	07-07-2015
Subject Line	:	Refund of Rs 18999
Complainant	:	sarit kumar panda
Address	:	HA 02 New Colony
Complainee	:	www.eezeecart.com
Address	:	229 2nd Floor Welcome Plaza, S-550/551, School Block Shakarpur Delhi- 110092

Complaint Details
I Sarit Kumar Panda S/0 Ganeswar Panda, Aged 44 years, Address HA-02, New Colony, Utkal University Campus, ani Vihar, Bhubaneswar, Odisha-751001, request you to kindly register a complaint against the e-commerce site http://www.eezeecart.com for cheating me an amount of Rs 18999/- (Eighteen Thousand Nine Hundred Ninty Nine only)

The company www.eezeecart.com is running an e-commerce portal. I received a call from the company regarding purchase of a special offer on the portal i.e Product Code: EZC-117, wherein the buyer would get a combo of an Android Phone, One wallet, one watch and one Sunglass and an assured gift i.e Samsung Tab as promotion on payment of Rs 7999/-. Accordingly, I made payments using my SBI Debit Card on 22.06.2015.

I received a verification call on 23.06.2015 and was told that the company would change the free gift from Samsung Tab to a HP Laptop as the former is out of stock. I was told that as a procedural requirement, I need to click Make Payment button and fill up the details that I entered the previous day. I was assured that the amount would not be deducted from my saving bank account. Upon completition, I receievd a message Payment Success. Your Payment ID: 38503774 and Your Transaction ID is 99505612. An amount of Rs 18999/- was was found to be debited from my SBI A/c no 30129092697.

On 23.06.2015, I requested the company for cancellation of the entire transaction and refund me Rs 7999/- and Rs 18999/- paid in two tranches. However, the company officials did not pay any attention to the request and told me that order can not be cancelled without receiving the product. The company officials insisted that a cheque amounting Rs 18999/- would be sent to me along with product courier.

On 02.07.2015, I received courier details from the company i.e Your docket no. NDA3486269 (www.tpcindia.com) and
Your docket no. Z59120922 (http://dtdc.com/tracking/tracking.asp). I received DTDC courier on 04.07.2015. It contained a Micromax Fun Duo Tablet. Its market const is approximately Rs 5200/-. I received courier from professional courier on 06.07.2015. It contained a Jivi Mobile handset (Substandard phone with 128 Mb RAM), one watch, one wallet and one sunglass. All these items are not yet been used.

When I tried to draw attention of the company executives to this. Their response was very strange and said they have delivered all products based on my order and payment.

While browsing Internet, I came across another complaint from vineet purohit dewas (m.p) pin -455001 email id vntrach@rediffmail.com mobile no 9826422845vineet purohit dewas (m.p) pin -455001 email id vntrach@rediffmail.com mobile no 9826422845 who has been similarly duped in recent times. His postcan be seen on http://www.consumercomplaints.in/eezeecart-fraud-online-shopping-web-portal-c1101298#comments. It means the company is deliberately duping innocent people alluring them with offers.

Prayer:

I am requesting you to kindly investigate the matter and help me recover my hard earned money and save others from falling prey to the cons.

Looking forward to your kind cooperation and support.

Thanking You


Regards

Sarit Kumar Panda
HA-02, NEW COLONY
UTKAL UNICERSITY CAMPUS
VANI VIHAR, BHUBANESWAR
ODISHA-751004
TEL: 9861225040
E-mail: saritpanda@gmail.com

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