Complaint Details

Status	:	Closed
Complaint No	:	0052226/2015
Category	:	Telecom
Date	:	07-07-2015
Subject Line	:	3 Months Old Mobile phone replacement
Complainant	:	Sony Xperia Z Ultra Mobile Phone Replacement
Address	:	No.119, 4th Cross, Magadiroad
Complainee	:	Sony India Pvt Ltd.
Address	:

Complaint Details
Bought a Sony Xperia Z Ultra mobile phone from Flipkart online shop on 8th of Mar'15. The phone's screen was damaged and reached out to the Sony Service center on 8th of Jun 2015. The CSR is just revealing that the phone cannot be repaired but can be replaced for 50% of MRP of the phone which was not disclosed on purchase of the phone or in any terms and conditions with the phone Purchase. Agreed for the replacement and paid 5k advance on the same day for replacement with in 15 days. Its been a month now but the CSR is not responding properly and extending the timeline for replacement for another 15 days the third time now. Sony India pvt Ltd is required to explain the non disclosure of the non-repairable handset and also replace my phone at no cost for all the inconvenience caused.
Attaching the following documents:
1) invoice copy of the phone.
2) Job sheet from R-Logic Center (Authorized Sony Service Center), West of Chord Road, Bangalore.
3) Invoice copy for Rs.5000 paid as advance for replacement.

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