Complaint Details

Status	:	Resolved
Complaint No	:	0052268/2015
Category	:	Service Provider
Date	:	11-07-2015
Subject Line	:	Wrong Charges levied - improper information
Complainant	:	Bharat Sharma
Address	:	NPH 1
Complainee	:	Dish TV
Address	:	DISHTV India Ltd. FC - 19, Sector 16 A, Film City

Complaint Details
I had ordered Movie On Demand against redemption of points. Customer Care also confirmed that movie order has been accepted under points redemption. I used similar services for about an year and everytime i was confirmed the same by Dish TV customer care. After an year, i was informed that points can be redeemed only for the parent connection and not the child connection. This came as a shock!! to me. Money was deducted from my recharge quota. Also, Dish TV never sends the statement of account so that any such unsolicited charges can be found out. I tried to get a resolution through customer care but they simply refused to help. This has caused me both monetary loss and mental harassment. I would like to get the claim from Dish TV against the above losses and harassment.

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