Complaint Details

Status	:	Closed
Complaint No	:	0052280/2015
Category	:	Others
Date	:	13-07-2015
Subject Line	:	Phone Not Working
Complainant	:	Nitin
Address	:	Isanpur
Complainee	:	Yuphoria
Address	:

Complaint Details
I have purchase Yu Yuphoria Mobile on 07-Jun-2015. I am facing problem of Mobile SIM card not detecting for both slot, I am using Vodafone & Uninor Card, both cards not detect.

Order Placed: 4 June 2015
Amazon.in order number: 403-4346203-1151567
Order Total: 6,999.00
Reference Ticket id: 1064077

Package created successfully.
Generated waybill no. is 343510442293

you can track the status on www.delhivery.com
After talking your customer service executive every day, they unable to solve my problem & unable to transfer my call to Technical Team & Higher authority,

As you know i am facing this issue since very long time & phone is useless to me, Every time when i call customer service they gave me false promises to resolved my query but they can't, it is very frustrating to me as you know this is my 11th Email communications but still my issue not be resolved, Again i am writing problem which i faced, Since i have purchase this mobile i am facing issue of my mobile phone SIM network not detect any network, I am using Vodafone & Uninor Cards, I have done hard factory reset as suggested by your executive & nothing happen, I have already checked my cards network in other mobile as well & working fine, I think i have received damage phone from your end. I have already check other SIM card to my phone as well

You can check my phone call & email communication logs, nobody is interested for resolving my problem, It is very disappointing to me that your technical depart is busy or they don't have any time to call customer for resolving their query. Very poor serve from you guys.

I am requesting you to resolve my problem as it is my first Android Phone & I am very existed about this, I have already purchase Rs.600/- cover as well.

Reference Ticket id: 1064077

Package created successfully.
Generated waybill no. is 343510442293

you can track the status on www.delhivery.com

Not received any update from your side,

I have received this email on 7th Jul but since than not update in status,

Please update me when i get my phone......!!!

You can call any time on my both number 8734072702 & 9173170606.

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