Complaint Details

Status	:	Closed
Complaint No	:	0052297/2015
Category	:	Consumer Goods
Date	:	16-07-2015
Subject Line	:	Non-availability of 2015 model of 18 VDY split AC in Dehradun
Complainant	:	Y C Verma
Address	:	C-9/4, ONGC Colony
Complainee	:	Voltas Ltd.
Address	:

Complaint Details
I have ordered a Voltas split AC (Model 18VDY). I wanted an All Weather Smart AC which has been launched by Voltas this year i.e. 2015. After placing order, I was told that only 2014 models of 18VDY are available. Naturally, it is not a smart AC and is outdated one. However, price is same. I am based in Dehradun. It seems that Voltas tries to pass on outdated ACs to residents of Dehradun. It advertises something and sells something. It is an unethical marketing practice. Maybe, a layman would not enquire in detail and purchase the outdated model in good faith. We don’t expect such a treatment from the house of Tatas. I am still waiting for the 2015 model of 18VDY split AC in Dehradun since May ‘15 and hope that Voltas will take some immediate action in the matter.

Replies