Complaint Details

Status	:	Resolved
Complaint No	:	0006752/2013
Category	:	Computers & Accessories
Date	:	12-10-2013
Subject Line	:	TP-LINK TD-W8968 300 Mbps Wireless N USB ADSL2 Modem Router
Complainant	:	Urvij Sharma
Address	:	80/192-193 patel marg, mansarover, jaipur
Complainee	:	Flipkart
Address	:	Flipkart Internet Private Limited, Ozone Manay Tech Park, #56/18 & 55/09, 7th Floor, Garvebhavipalya, Hosur Road, Bangalore

Complaint Details
I ordered the above product from flipkart.com but have received an older version of the same product.
The older version has an antennae gain of 3dbi as opposed to an antennae gain of 5dbi in the newer version.......according to the specifications page my modem should have an antennae gain of 5dbi but the one I have received is only 3dbi which comes in the older product.......link of specification page is given

http://www.flipkart.com/tp-link-td-w8968-300-mbps-wireless-n-usb-adsl2-modem-router/p/itmdggsyph7ytbfx?pid=RTRDGGQ754BDWH7U&ref=d6102e10-94bd-4f60-98cc-495cb5cc1973

Despite the seller's 10 day replacement guarantee and many calls and emails, the folks at flipkat.com are delaying my return request and not providing me with any resolution
I am stuck with a wrong product and no replacement nor refund since 17 days

I have ordered the product which is provided by RAHUL INDUSTRIAL ENTERPRISES PVT.LTD. KOLKATA-700012 and sold by online retailer FLIPKART.COM

order id: 30920001772
order date: 21/09/2013
delivery date: 25/09/2013
date of first complaint: 26/09/2013

Replies