Complaint Details

Status	:	Closed
Complaint No	:	0006755/2013
Category	:	Consumer Goods
Date	:	12-10-2013
Subject Line	:	Mobile sold with unusual feature not described, not refunding money
Complainant	:	subrata barman
Address	:	dum dum, kolkata
Complainee	:	naaptol.com
Address	:

Complaint Details
I had bought a sony ericsson mobile phone from naaptol.com (Xperia M). As soon i got the product (after a delayed delivery) i opened it and found that it has a micro sim slot rather than general sim card slot. I called the naaptol customer care regarding my concern that it has a micro sim slot and it was not mentioned anywhere in the product description. Even after many followup they did not respond properly; when i marked a mail CCing NCH they reverted me with a solution that I have to cut the simcard to fit into the slot. I dont want to cut the slot , I want to return the product. Please help me getting my money back. please contact me at briansbarman@gmail.com 9143217552 for the chain mail i had followed up several times with the naaptol team. i have already registered a complaint to NCH but did not get response from NCH (I could not retrieve the docket number due to network issue and site down.)thank you

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