Complaint Details

Status	:	Closed
Complaint No	:	0006894/2013
Category	:	Others
Date	:	22-10-2013
Subject Line	:	Did not deliver the parcel on time, wrong status update in website
Complainant	:	KNDDass
Address	:	G-I, Rakesh Residency, Engineers Enclave, Chandanagar
Complainee	:	Aramex Courier Service
Address	:	D No: 1-11-252/11/1. Plot No: 8 Motilal Nehru Nagar, Begumpet

Complaint Details
I have orderer Diwali lights on www.tradus.com on 15-Oct-2013, the parcel was hand overed to Aramex courier on 16th,
and it reached Hyderabad on 18th Oct, but the status shows 18th
"Attempted Delivery - No One Home / Unable to Contact" but nobody has contacted me or came to my home (even though i was available at home ),
when i call the customer care on 21/oct/2013 the person raise a service request with SR no.hyd-1013-1883 and said that the parcel would be delivered in 24 hours,
but when i call the customer care on 22/oct/2013 the person who spoke to me is asking to collect the parcel from begumpet head office or give an authority letter to the watchman
at home (As i am in office), till now i did not get response. please take action on this.
I am attaching the screenshot of my shipment no.40155503603.

Thanks in Advance.
Dass

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