Complaint Details

Status	:	Resolved
Complaint No	:	0006926/2013
Category	:	Computers & Accessories
Date	:	23-10-2013
Subject Line	:	100 Best Buy Not Delivering My Product
Complainant	:	Chaitanya T
Address	:	Group FiO India, No C-53, 2nd Floor, New Block, Industrial Estate
Complainee	:	Suksh Technology Private Limited
Address	:	Salarpuria Hallmark, 15/3@16, 4th floor, Kadubeesanahalli, Outer Ring Road

Complaint Details
Hi Sir

My Name is Chaitanya. I have placed order in www.100bestbuy.com and ordered a Pen Drive. I have Placed Order On September 16th 2013. After 9 days i.e on September 25th 2013 i received a confirmation mail and my Order is Delivered on September 29th. To my Surprise i found that they delivered the wrong product. I have Ordered For SanDisk Cruiser Fit 16 GB Model but they sent me San Disk Cruiser Witch 16GB Model. After making email communication and making phone calls to customer care, i was told to send back the product and they will sent me the correct product. I have sent the Product Back on October 1st through Professional Courier with Tracking Number PRO738882. Courier Guys Delivered the product on October 4th. I have Proof of Delivery given by professional carrier. From October 4th to till date i.e almost 20 days till now i didnt received the product. I called Customer Care almost 10 times in this 20 days. They are always telling that it will take 48 hrs to deliver the product. When i called recently i was told that it will take 10 days to send me the product and also they are not properly behaving with customers. Also i sent a mail to service@100bestbuy.com 2 days back but still i didnt get any response. Cost of my Order is 1008 but each and every time i call customer care, for almost 4 minutes they are picking call and i am getting charged. Till now i spent around Rs.100 for Customer Care only. My Shipping Location is Chennai but i am not able to Understand why they are taking these many days to deliver the Product From Bangalore to Chennai. Please help me in getting back the correct product to me as i am not ready to loose Rs 1000. Please take any action on this company as this is company is cheating customers and earning money.

I am Invoice which i Received and Proof Of Delivery From Professional Courier that Suksh Technology received product which i sent to them.

Order Number: 12453763
Reference Number: 25551176

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