Complaint Details

Status	:	Closed
Complaint No	:	0007015/2013
Category	:	Banking
Date	:	28-10-2013
Subject Line	:	consolidated charges for saving account
Complainant	:	vishal kale
Address	:	virar
Complainee	:	Axis bank
Address	:	virar west

Complaint Details
I have saving a/c in axis bank in virar west branch .A/c no. 023010100214957. in month on july 2013 i had a payment due of RS. 950.00 for my credit card purchase. on 08/07/2013 i made a transaction through ATM for the credit card payment. 1st transaction was not successful and no payment acknowledgement was received. so i tried one more time and the transaction was successful and payment receipt was received.

when i received the bank statement for saving a/c.for half yearly 2013. i was fined Rs.500.00 along with service charge of Rs.61.80 for not maintaining minimum balance of Rs. 2500.00 in my account.

when i checked the statement, it was mentioned that credit card payment of Rs.950.00 was made 2 times on same day. that means payment was made 2 times for single due. but in fact 1st transaction was failed and 2nd was successful.

this double payment resulted in low balance below minimum balance in saving a/c and my calculation of maintaining of minimum balance went wrong due to ATM machine error and i was fined for the same with service tax 12.36% without my fault.

Axis bank repersentative have agreed to this but denied to repay my money back. i have all the documents with me but i am not able to upload it. please help me to get my money back in my account and tell bank to correct the faulty ATM machine.

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