Complaint Details

Status	:	Resolved
Complaint No	:	0007092/2013
Category	:	Telecom
Date	:	03-11-2013
Subject Line	:	problem with my post paid number 9018833055
Complainant	:	Ashish Sangra
Address	:	Ward No-6 House No-36,Kathua
Complainee	:	Reliance Gsm
Address	:	A Block, 2nd Floor, Reliance Communications Limited DAKC, Kopar Khairane,

Complaint Details
I have been using my Reliance number 9018833055 since December, 2009.I am having CUG active on my number since then.My calls to my other no are free.I had no issues with my CUG calling since yesterday.But to my surprise my calls are being charged within my CUG group since yesterday.When I called customer care, they said that my CUG is not working now & they don't know why is it not working.This is just too much.How can they stop my CUG without my permission.I was making calls within my CUG group thinking as if my calls are free.They didn't intimate me via any sms or call, thereby violating TRAI's norms.This is a breach of trust that exist between a Customer-Company.I insist that i never got my CUG deactivated as i need to call my CUG group no. of times in a day.I request you to please direct Reliance to rectify their mistake by reimburssing my balance & let me know what the exact problem is.Please sort out my problem as soon as possible.

Replies